1. Introduction

Welcome to StayBind, a smart and powerful property management application designed for hotel owners, property managers, and hospitality businesses. StayBind helps you manage listings, bookings, workers, guests, pricing, and performance reports — all from one simple dashboard. Whether you manage a hotel, apartment, villa, hostel, or PG, StayBind keeps everything organized and under control.

We are committed to protecting your privacy and ensuring you have a positive experience while using our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the StayBind mobile application and web platform.

2. Information We Collect

To provide you with our property management services, we collect the following types of information:

2.1 Account Information

• Owner/Property Manager name, email address, and phone number
• Account credentials and authentication information
• Profile information including property count and ratings

2.2 Property & Listing Information

• Property details (hotel, apartment, villa, hostel, or PG)
• Property addresses and location data
• Property images and media files
• Pricing information and nightly rates
• Availability calendars and booking schedules

2.3 Booking Information

• Online and offline booking details
• Check-in and check-out dates and times
• Booking status and history
• Stay duration and occupancy data

2.4 Guest Information

• Guest names, contact information, and identification details
• Guest stay history and preferences
• Guest ratings and feedback

2.5 Worker & Maintenance Information

• Worker details and assignments
• Maintenance ticket information
• Work status (Open, In-Progress, Completed)
• Service task records

2.6 OTA Platform Integration Data

• Integration credentials for platforms like Airbnb, OYO, MakeMyTrip, and others
• Booking data synced from connected OTA platforms
• Platform-specific property listings and availability

2.7 Analytics & Performance Data

• Occupancy rate data
• Length of stay insights
• Revenue and pricing performance metrics
• Weekly, monthly, and yearly reports

2.8 Technical Information

• Device information (device type, operating system, app version)
• Usage data and app interaction logs
• IP address and location data (for service functionality)
• Error logs and crash reports

3. How We Use Your Information

We use the collected information for the following purposes:

• Property Management: To help you add, manage, and organize multiple properties (hotels, apartments, villas, hostels, PGs) with their details, images, and location information
• Booking Management: To process and manage both online and offline bookings, track check-ins and check-outs, and maintain booking history
• Calendar & Availability: To provide property-wise calendar views, track availability, and manage pricing per property
• Guest Management: To store and manage guest details, stay duration, and guest-related information
• Worker & Maintenance: To assign workers to service tasks, track work status, create maintenance tickets, and manage work assignments
• Performance Analytics: To generate occupancy rate analysis, length of stay insights, nightly rate performance, and create weekly, monthly, and yearly reports with visual charts
• OTA Integration: To connect and sync with OTA platforms (Airbnb, OYO, MakeMyTrip, etc.), manage centralized platform connections, and synchronize bookings across platforms
• Account Management: To maintain your profile, manage your account settings, and provide personalized dashboard experiences
• Service Improvement: To analyze usage patterns, improve app performance, and enhance user experience
• Customer Support: To respond to your inquiries, provide technical support, and address service-related issues
• Security & Safety: To detect, prevent, and address technical issues, security threats, and fraudulent activities
• Communication: To send you important updates about your account, bookings, service notifications, and (with your consent) marketing communications

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

4.1 OTA Platform Integration

When you connect your StayBind account with Online Travel Agency (OTA) platforms such as Airbnb, OYO, MakeMyTrip, Booking.com, Agoda, and others, we share necessary booking and property information with these platforms to:

• Synchronize your bookings across platforms
• Update availability calendars in real-time
• Manage property listings on connected platforms
• Process bookings received through these platforms

4.2 Service Providers

We may share information with trusted service providers who assist us in:

• Hosting and maintaining our servers and databases
• Processing payments and transactions
• Providing analytics and performance monitoring
• Delivering customer support services
• Conducting security and fraud prevention

4.3 Legal Requirements

We may disclose your information when required by law, court order, or government regulation, or to protect our rights, property, or safety, or that of our users or others.

5. Data Security

We take the security of your data seriously and implement industry-standard security measures to protect your information:

• Encryption: We use encryption technologies to protect data in transit and at rest
• Access Controls: We implement strict access controls and authentication mechanisms
• Secure Servers: Your data is stored on secure servers with regular security updates
• Regular Audits: We conduct regular security audits and vulnerability assessments

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6. Your Rights and Choices

As a StayBind user, you have the following rights regarding your personal information:

• Access: You can access and view your account information, property data, bookings, and other data stored in your StayBind account
• Correction: You can update and correct inaccurate or incomplete information through your account settings or by contacting us
• Deletion: You can request deletion of your account and associated data, subject to legal and contractual obligations
• Data Export: You can request a copy of your data in a portable format
• Opt-Out: You can opt-out of marketing communications while still receiving important service-related notifications

7. Contact Us

If you have any questions about this Privacy Policy, please contact us: